Telecom Management | Blue Reef Networks

TELECOM

Telecom Management always more than pays for itself

Bandwidth Optimization: Ensuring that internet bandwidth is allocated efficiently to support mission-critical applications and avoid bottlenecks.
Redundancy and Failover: Implementing redundant connections and failover solutions to maintain internet connectivity during outages, which is crucial for business continuity.
Service Provider Management: Handling contracts, billing, and negotiations with internet service providers (ISPs) to ensure the best possible rates and service levels.
Visibility: Utilizing firewalls, secure VPNs, and monitoring tools to protect against cyber threats and ensure data privacy over the internet.

VoIP (Voice over IP) Optimization: Managing VoIP infrastructure to ensure clear, uninterrupted voice calls, often involving Quality of Service (QoS) settings to prioritize voice traffic over the network.
Unified Communications: Integrating voice services with other communication tools, like email and instant messaging, to streamline communication and collaboration.
Cost Management: Optimizing plans and usage to avoid overage charges, roaming fees, and unnecessary lines, ensuring the organization only pays for what it needs.
Call Analytics and Reporting: Monitoring call volumes, durations, and patterns to assess usage and improve customer service efficiency.
Managed Contact Center: Turn-Key desig, management from system setup and configuration to daily monitoring and support managing call routing, analytics, workforce optimization, security, and integration with CRM systems.

Mobile Device Management (MDM): Managing and securing employees’ mobile devices to ensure compliance, data security, and optimal performance, especially important with the growth of remote work.
Wireless Network Optimization: Ensuring optimal wireless coverage and performance within facilities to support mobile connectivity, IoT devices, and internal communications.
Plan Optimization: Reviewing data and usage patterns to optimize wireless plans, avoiding overage costs, and ensuring appropriate coverage and service for all users.
Asset Tracking: Keeping track of all wireless devices and services to minimize loss, control inventory, and ensure that resources are up-to-date.

Rate Validation and refresh regardless of term: When new rates become avaiable you get them and dont have to wait for terms to expire.
Invoice Auditing and error recovery: All charges have accurate GL codes with monthly varance reports. Unused services are identified and safely disconnected.
Manage Vendors: Invoice errors are documented and corrected on your behalf. Best Industry practices are confirmed and implemented to benefit the company. Service disputes are managed and coordinated from invoicing through billing and legal disputes.
One Invoice for all services: Your invoice portal has all invoices that are summarized by Carrier, location, GL code or any custom report you need to quickly and accurately pay for invoices. We provide a spreadsheet for all invoice copies that is downloaded into your account software- payment is one ACH payment for all Telecom services.